Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3-5 weeks after receiving your order (or receiving fabric/clothing for memory keepsake items). You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and begin once your order has shipped, not when the order is placed.

Please note that delivery times may vary due to carrier delays, weather, holidays, or other factors outside of our control.

Shipping Carriers

We typically ship using USPS. Carrier selection may vary depending on location and order size.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package is delayed or lost in transit, please contact the shipping carrier directly. That said, if you experience an issue, feel free to reach out and we’ll do our best to assist.

International Shipping (if applicable)

International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Issues

If there is an issue with your order, or if you receive an incorrect or damaged item, please contact us within 5 days of delivery so we can make it right.